Confirmations/Cancellations FAQs

I already registered for the conference in San Diego. When do I need to decide if I want to move that registration to the virtual conference, or cancel?

Your current registration will automatically be transferred and applied to the virtual conference by June 15, 2020, unless you notify staff otherwise. If you wish to transfer your registration sooner, please contact staff and it will be processed within three business days.

Since virtual conference registration fees are lower than in-person (only in 2020 due to COVID-19), the difference in registration fees will be held and applied to a future NAA event of your choice. Upcoming 2020 events include Benefit Auction Summit and Designation Academy, or you can choose to hold the difference for Conference & Show 2021 in Minneapolis. You may also choose to have the difference refunded by written request to

If you prefer not to attend the virtual conference, you may choose to have your registration fees applied to Conference & Show 2021, or request a full refund in writing to The typical $50 cancellation administrative fee is waived for 2020.

How do I register for the virtual conference?

If you previously registered for Conference & Show in San Diego, your registration will automatically be transferred as noted above. If you were not previously registered, you may register for the virtual conference by the morning of the virtual conference day to participate in the live virtual event. Alternatively, you may also register for on-demand access to the virtual event by Aug. 31, 2020.

If I register for the virtual event and am unable to attend, can I get a refund? Will there be a cancellation fee? What is the deadline to cancel?

One of the benefits of a virtual event is that if you are unable to attend live, you still have access to on-demand conference content through the end of 2020. Thus, the value of registration remains. That said, if you feel you need a refund, please contact no later than 5 p.m. CT on June 30, 2020. The typical $50 cancellation administrative fee is waived for 2020. Cancellations will not be available after June 30, 2020.

Will I receive confirmation of my registration?

Yes. New registrants will receive their confirmation within three business days. Existing registrations, refer above.