Managing Conflict with Emotional Intelligence

Hank Clemons, Ph.D.

Individuals with well-developed Emotional Intelligence (EI) are clearly more effective in resolving conflict. An individual's EI is a product of these skills, which can be taught and learned, as well as their internal programming. Too often, coworkers find themselves arguing about petty issues; and if they aren’t careful, these interactions can trigger waves of defensiveness and hostility. The best conflict negotiators lead conversations toward team goals, team interests and opportunities for achieving win-win solutions. This session delivers the practical knowledge and skills you need to ensure you can manage conflict well.

Upon completing this session, you will be able to:

1. Define Emotional Quotient (EQ) and Emotional Intelligence (EI)
2. Identify what causes conflict
3. Describe five key EI attributes for managing conflict
4. Explain a two-step approach to implementing EI in conflict management

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Community of Practice:  General Interest

About Hank Clemons, Ph.D.

Hank Clemons, Ph.D., is the Founder and CEO of the Society of Emotional Intelligence – a nonprofit organization dedicated to bringing emotional intelligence into practice in all walks of life including schools, families, organizations, and communities. Clemons is also an Executive Emotional Intelligence Coach to leaders and organizations. As a coach, he partners with individuals to identify their strengths and development areas that are used to create an action plan that leads to increased performance, productivity and overall well-being.